Refund policy

Return conditions:
Item(s) must be returned within 30 days of purchase in original condition. Items must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.

If you receive your item and decide it's not right for you, we do offer a credit note which is valid for three years or exchange for a product. We do not offer a refund for change of mind or incorrect selection of size.

Return process - for change of mind.

1. Ensure the item is within 30 days of purchase. The product must be unworn, unwashed + in original condition. Please include all original product tags. 

STORE CREDIT: Once your return has been received + accepted, you will be issued a store credit via email. Store credits are valid for 3 years from the issue date.

What happens if i have purchased the wrong size?
If you are unsure about sizing, we recommend contacting our Customer Experience Team at countryridge_clothing@outlook.com.au before purchasing. If you receive your item + need to swap the size please ensure you return it within 30 days of purchase.

Faulty items:
If the product you have purchased is significantly different from the description shown or has a major manufacturer's fault that can't be easily fixed/replaced we are happy to help you out with a store credit, exchange or refund. We do not offer refunds for change of mind or incorrect selection of size. Please email us at countryridge_clothing@outlook.com.au . You will be required to provide a photo and explanation of the manufacturer's fault. If you would like to exchange this product for either the same style or a different style, please If you have any questions, please email us at countryridge_clothing@outlook.com.au

RETURNS: After pay & Zip pay:
When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 3 years from the date of issue.

WE ARE HERE TO HELP:
If you need further assistance, we recommend emailing us at countryridge_clothing@outlook.com.au and we will get back to you as soon as we can.